If you recall, my last post regarded execution Biggby used on their coffee cups in relation to their B-Happy branding.
Biggby Bob (aka Bob Fish) the CEO of Biggby Coffee stopped by my blog to give some great feedback; from it, I got insight into the company's branding direction - not only is it smart thinking, but it has to be pretty cool from a consumers point of view as well.
- Have fun
- B-Happy
- Make friends
- Love people
This type of thinking is becoming increasingly crucial when communicating in the B2C realm of marketing and advertising. With so many messages almost literally being thrown at consumers, they tend to take a step back to listen when they hear a unique voice that is speaking to them, as individuals.
Enter the realm of relationship marketing; something that Biggby's seems to be doing pretty well. Relationship marketing takes focus away from the four P's of marketing, which have historically had a dominant focus/goal on sales and bottom line revenue, and puts emphasis onto customer retention and satisfaction. Increasingly, it is becoming more than just customer retention and satisfaction - you can thank social media for that. Now relationship marketing allows company's to show their spirit, their innovation and their personalities from within.
Let's think deeper about why using the persona of 'Biggby Bob' as a brand champion is a good idea. Now that you know the marketing direction of the company, it's clear to see how 'making friends' 'love(ing) people' and 'B(ing)-Happy' all fit into relationship marketing.
When you buy 'name brand' coffee, we all do the 'label turn'; but what if a company's brand had such a personal, emotional connection, that it allowed the 'logo turn' to be casual, and not intentional. Maybe consumers would be turning the label towards themselves and not outwards to show it off - hey, it could happen.
Something works, if it's the hopping frogs on the cup telling consumers to B-Hoppy, or the fact that the company's CEO isn't a 'suit' (he's a person, who's willing to talk about his company, his passion, and why he thinks you should buy coffee). Whatever it is, Biggby's is doing a great job with relationship marketing.
This topic is a huge passion of mine, I'd love to revisit it soon - I have a few more companies that deserve praise.
PS: Where's Biggby Bob? Find him at his own blog - Here.
Have fun with their company,
"If you have something BIGGBYesque to share please send it to blogger@biggby.com and @biggbyjedi and I will give it a review...and most likely POST it!"
Looks like they'll give you free coffee too, so give em an email!
EDIT:
Glad to hear back from Bob!